PLAYER SUPPORT
Support
Stuck, found a bug, or have an idea? We read everything.
Write to us
E-mail support@minigamesdesign.com. It helps if you mention your device, the version shown at the bottom of the game's settings, and the level number.
You can also write from inside the game: open Settings and choose Feedback. Leave an e-mail address there if you would like a reply. Feedback sent from the game includes your support code automatically.
When you e-mail us, please paste in your support code too (see where to find it). It lets us find your game account, so that we can look into the problem and, if something went wrong, send you compensation in the game.
Common questions
Where do I find my support code?
Open Settings → Help & support. The code is shown there, for example ABCD-2345, with a button to copy it. It appears once the game has connected to the internet. If you link to an account that already exists, the code changes to that account's, so copy it again. The support code only helps us find your account. It is not a password, and we will never ask you for your password.
We sent you something. How do I get it?
Compensation and gifts from us arrive as messages under the envelope (News) at the top right of the home screen. Open it and tap Claim to add the hints or streak freezes to your account; you need to be connected to the internet. Each message can be claimed once and only for a limited time, so claim it soon.
Do I need an account?
No. The whole game can be played without signing in, and your progress is always saved on your device first. The first time the game connects, it quietly creates an anonymous game account, so you can buy without signing in: your hints, streak freezes and purchases belong to that account. Link Apple, Google or e-mail under Settings → Link account to keep them safe and use them on another device.
I changed phones. How do I get my progress back?
If you linked a sign-in method on the old phone, sign in the same way on the new one under Settings → Link account. Your progress, hints and purchases come with it. Progress and hints on an account that was never linked cannot be moved once the game is removed from the old phone. The Full Workshop, "Remove ads" and the bought Starry Night look can still be restored with Restore purchases in the shop, using the same App Store or Google Play account.
How do I use purchases on iOS and Android?
Sign in with the same Apple, Google or e-mail login on both devices; Apple sign-in works on Android too. Your hints, streak freezes and purchases are shared and refresh automatically. Each sign-in method is its own game account, so use the same one everywhere. If you link to an account that already exists, the anonymous account on that device is merged into it: purchases are kept, and starting hints and repeated rewards are counted once. You always pay through the store of the device you are using. The starter pack is available once per game account.
A purchase has not arrived.
Connect to the internet and open the shop, or use Restore purchases. Orders waiting for confirmation are retried and never granted twice, so do not buy again to fix a pending purchase. Items redeemed with an App Store or Google Play offer code arrive the same way. If something still has not arrived, contact support with the store order reference and your support code; never send your password or payment-card details.
A level seems impossible.
Every level has been checked to have a solution. The hint button gives two written hints and then shows one step. If something still looks wrong, tell us the level number.
How do I delete my account?
See Delete your account.